Frequently Asked Questions
What are the delivery times for my order?
We ship orders within 1-2 business days of receiving payment. Since we ship directly from Asia, the average delivery time in Italy is 2-7 business days, depending on the location and the courier.
For more information, please refer to our shipping terms.
Do you ship internationally?
No, currently we only ship within Italy.
For more information, please refer to our shipping terms.
What are the shipping costs?
Shipping in Italy is free, regardless of the order amount.
For more information, please refer to our shipping terms.
Can I return my order?
Yes, you have the right to return your order within 30 days of receipt. Items must be unworn, unwashed, in original condition, and with tags still attached. Return shipping costs are the responsibility of the customer.
For complete return instructions, please see our return policy.
How can I request a return?
Send an e-mail to info@bellaboutique.it stating the order number and reason for the return.
For complete return instructions, please see our return policy.
What should I do if my order arrives damaged or incomplete?
Contact us within 48 hours by e-mail at info@bellaboutique.it attaching clear photos of the issue. We will resolve it as soon as possible.
For more information, please see our return policy.
What payment methods do you accept?
We accept the following secure payment methods:
- Credit card (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
-
Google Pay
For more information, please visit our payment page.
Is the payment secure?
Yes, all payments are processed through a secure SSL connection. Your data is fully encrypted and protected.
For more information, please visit our payment page.
How can I contact customer service?
You can contact us via:
E-mail: info@bellaboutique.it
Phone: +31 657444545
We generally respond within 24 hours on business days.
For more information, please visit our contact page.